Senior Associate- Product Design

The Opportunity

• We are looking for a Product Designer, who will play an integral role in the development of innovative and user-friendly products, with a focus on the service side. You will collaborate with cross-functional teams, contributing to the service design vision for the product while participating in defining and implementing the design process.

What You’ll Do

• ● Customer Experience Solutions: Develop and implement customer experience solutions for online applications and websites, ensuring a seamless and engaging user journey.
• ● Design Management: Oversee the design, creation, and production of customer experience elements from concept to completion, including updates and revisions.
• ● User-Centered Design Tools: Utilize a wide range of user-centered design tools to create customer experience briefs, site strategies, wireframes, visual mockups, site layouts, site maps, navigation schematics, task flows, design briefs, key screens, templates, and prototypes.
• ● Project Leadership: Review, analyze, and lead high-profile or complex projects, guiding teams of user-centered design specialists to achieve project goals.
• ● Research and Innovation: Conduct research and test new theories to develop innovative and leading-edge design solutions.
• ● Best Practices Analysis: Review relevant internal and external sites, and consult standards, guidelines, and policies to determine best practices in design and implementation.
• ● Risk Management: Exercise independent judgment to guide risk deliverables, ensuring all designs meet usability and customer experience standards.
• ● Prototyping: Design, develop, test, and refine prototypes, using feedback to make necessary adjustments.
• ● Issue Resolution: Resolve moderately complex issues relating to design and user experience, collaborating with peers, colleagues, and managers as necessary. ● Project Management: Create and monitor schedules to ensure timely and effective program execution, oversee planning and execution of projects, production schedules, and quality assurance.
• ● Have a consulting mindset to sell designs better.

Who will be a good fit

• ● 3-5 years of experience as a product designer, with a strong portfolio showcasing your work.
• ● Proficiency in design software such as Sketch, Adobe XD, Figma, or similar tools.
• ● Knowledge of HTML, CSS, and JavaScript for rapid prototyping would be a plus.
• ● Exceptional understanding of user-centered design principles and practices.
• ● Excellent visual design skills with sensitivity to user-system interaction.
• ● Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• ● Excellent communication skills with the ability to effectively convey design processes, ideas, and solutions to teams and stakeholders.
• ● Experience in conducting user research and usability testing.