Associate- Key Account Management

We are seeking a proactive Account Manager to join Unthinkable Solutions. In this role, you will be pivotal in managing client accounts, ensuring smooth service delivery, and driving growth by identifying new opportunities within existing accounts. Your ability to build strong client relationships and collaborate with internal teams will be key to your success in delivering tailored IT solutions, including Digital Transformation, DevOps, and Cybersecurity services.

What You'll Do

• Client Relationship Management: Develop and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor and primary point of contact.
• Account Growth & Retention: Proactively identify opportunities to expand existing accounts, offering additional services and solutions to meet evolving client needs.
• Project Oversight: Ensure the successful execution of projects by coordinating with internal teams, monitoring timelines, and ensuring quality standards are met.
• Strategic Consultation: Understand client objectives and collaborate with the sales and technical teams to design and implement solutions that address their business challenges.
• Issue Resolution: Address and resolve any client issues or concerns promptly, ensuring high levels of satisfaction and minimizing risks.
• Reporting & Communication: Regularly communicate with clients, providing updates on project progress, performance metrics, and future opportunities.
• Sales Support: Assist in crafting proposals, negotiating contracts, and managing the renewal process, ensuring the terms align with client needs and company capabilities.
• Data Management & Documentation: Maintain accurate records of client interactions, project details, opportunities, and outcomes in the CRM system for better tracking and follow-up.
• Market & Industry Insights: Stay informed about industry trends and competitor offerings to deliver innovative solutions that keep clients ahead of the curve.

Who Will Be a Good Fit

• A degree in B.Tech ( CS/IT ), MBA, or a relevant field.
• Proven experience in account management, client relationship management, or sales within the IT services sector.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts simultaneously while ensuring a high level of attention to detail.
• Proactive, results-driven, and client-focused mindset.
• Familiarity with IT services such as Digital Transformation, DevOps, and Cybersecurity is a plus.